City of Buffalo Resident? If your water has been shut-off for nonpayment, get it turned back on WITHOUT A PAYMENT AT THIS TIME.

City of Buffalo Water Customers, please note that if your water has been shut off for nonpayment, you can get it turned back on WITHOUT A PAYMENT AT THIS TIME.

  • Please call Buffalo Water customer service number at  (716) 847-1065
  • Press 1 for an emergency related to water services
  • Then press 1 to be connected to the Dispatch Department
  • Then give name, address, and account #

If you have any problems getting your water restored under this emergency procedure, please call us at (716) 847-0650.


45 Main Street
Batavia, NY 14020
(Tel) 585.343.5450
(Fax) 585.343.5503
Serving Orleans, Genesee and Wyoming Counties


Administrative Offices
237 Main Street, Ste. 400
Buffalo, NY 14203
(Tel) 716.847.0650
(Fax) 716.847.0227
(TDD) 716.847.1322
Serving Erie County


225 Old Falls Street 3rd Floor
Niagara Falls, NY 14302
(Tel) 716.284.8831
(Fax) 716.284.8040
Serving Niagara County

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